What to Do If Your Payment Failed
If your payment didn't go through, here are the steps to check:
1. Check for a Purchase Confirmation Email:
Look in your inbox for a confirmation email from PeakPlay.
If you don't see one, it's likely the purchase attempt failed.
2. Pending Funds:
If there are any pending funds from the transaction, they'll be returned to your account within 72 hours.
Missing Free Sweeps Coins?
If you didn't receive your Free Sweeps Coins, reach out to our Player Experience Team with the following information:
The date and time of your purchase.
The Gold Coin Bundle you tried to purchase.
The last four digits of the card used.
Did you purchase via Skrill or Pay by Bank?
We'll take a look at your account and help ensure you get everything you need!